New Feature For Safaricom M-Pesa Transfer

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Sending money has never been this easy, Mpesa platform has now added a new feature that will enable customers see the name of the target recipient  before completing the transactions.

IN SUMMARY

Any customer sending money via M-Pesa will be able to see the name of the targeted recipient before going through with authorizing the completion of the transfer.

In Safaricom’s #ticket: safaficom latest bid to minimize chances of sending money to the wrong number.

This feature is an improvement of the current one which enables customers have to complete transfer first before getting the 25 seconds option to cancel.

“Customers now have the opportunity to truly confirm the details of a transaction before it can progress making reversals a thing of the past,” said Safaricom CEO Peter Ndegwa

The development comes after Safaricom rolled out M-Pesa services on the *334# menu on Thursday, enabling this new feature.

The new menu will complement the traditional location of M-Pesa services in the SIM card tool kit menu, which Safaricom says does not allow much flexibility.

This is a step further in minimizing errors in transfers given that the current feature allows customers to send money before the name of the recipient is displayed and only have 25 seconds to cancel the transaction if it is erroneous.

Customers experiencing network challenges or in a hurry have been missing out on the opportunity to stop such transactions.

The new service is especially targeted at non-smartphone users or as an alternative to the Safaricom App.

To use the new service, customers have to dial *334# upon which they will be presented with a choice of the different M-Pesa services including “Send Money”.

The *334# platform brings together all services that have previously been offered through different quick codes, saving customers from having to remember the different numbers.

Other options now available on the new code include M-Pesa Global which allows customers to send and receive money across the world.

Safaricom now has 24.91 million active M-Pesa users, with the service now accepted in over 173,000 outlets in Kenya and 167 countries worldwide.

In the financial year ended March, M-Pesa accounted for Sh84.44 billion or 33.6 percent of Safaricom’s Sh251.22 billion service revenue.